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1. Introduction

Areas covered in the course

1. Introduction
2. Centres do amazing things but fail to put those amazing things in their Self Assessment Tool.
3. ACECQA’s Self-Assessment Tool
4. What happened to the Assessors’ Rating Tool in 2018?
5. The assessor is not there for long
6. What do Assessors want to see in your Self Assessment Tool?
7. WhatAssessors do not want to see in a Self Assessment Tool?
8. Points to remember
9. Exceeding NQS standards
10. NQS Elements are outcomes
11. The five steps to write your Self Assessment Tool
12. Step 5 – A well written Self Assessment Tool strength and evidence example
13. The five Steps to write your Self Assessment Tool
14. The steps for Self Assessment Tool writing
15. Professional Collaboration and Practices Checklist for Meeting Rating
16. Summary of Exceeding Themes Standard 4.2
17. Editing your writing with confidence
18. How to Write a Strength
19. Let’s practice writing an exceeding Self Assessment Tool
20. Examples of well written strengths for Self Assessment Tools
21. On the day of the visit
22. Create a plan for the A & R visit based on your new Self Assessment Tool’s strengths
23. How Centre Support makes writing your Self Assessment Tool easy
24. Responding to a Draft Report, First tier review and second tier review
25. Complaints – Let’s have an honest conversation

Steps in assessment and rating process – please note new timelines

Services are assessed and rated by the state or territory regulatory authority. Below is a summary of the steps in the assessment and rating process and approximate timeframes.

Approved providers of new services will receive a letter informing them that an assessment and rating process will typically occur 9-18 months after the service begins operating.

See the Guide to the National Quality Framework for more details.

Self-assessment and quality improvement (ongoing)

Approved providers self-assess the quality of the current practices against the National Quality Standard and regulatory requirements.

Approved providers identify strengths and areas for improvement, which is documented in the Quality Improvement Plan (QIP). Read more on self-assessment and quality improvement planning.

The QIP is uploaded to the NQA ITS or any other jurisdictional-specific submission process. For new services, this must occur within 3 months of receiving a service approval.

Notice of start of process (week 1)

Regulatory authorities generally provide 1-5 days’ notice to an approved provider that a site visit will occur.

When giving notice, the regulatory authority will consider the context of the service and whether the regulatory authority is reasonably satisfied that typical practice can be observed at the service on the visit day.

For partial assessments that do not require a visit, the regulatory authority may provide 1-5 days’ notice that a conversation will occur instead of a visit.

Assessment and rating that commences in response to compliance issues may commence without notice.

Information gathering

The regulatory authority may also contact the approved provider at this stage to provide information in writing, by phone or video conference.

Visit

The regulatory authority visits the service, if considered necessary by the regulatory authority.

Feedback on draft report (3-5 weeks after the visit)

The regulatory authority provides the approved provider with a draft assessment and rating report. The provider can give feedback on any factual inaccuracies in the report and evidence to support feedback.

Final report and notice of final ratings issued to provider

The regulatory authority considers any feedback, before the final report is issued. The approved provider may choose to apply for a review of final ratings within the set review period.

Ratings published

Once the review period has ended, the final ratings are published on the national registers.